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License registration error

Posted: 7 years ago Quote #383
We have had Inteset Secure lockdown IE editon running for about a month, today it has errrored with the below error window and will not load:

"License registration error. Can not continue. The licensing companant can not dtermine unique machine id information. Please contact Inteset support."

How can we fix?

I plan to uninstall and reinstall later this evening outside shopping hours where the Kiosks machanie is. will there be issues activting the license on the same mahcine even though I haven't deactivated it?

Thanks
Posted: 7 years ago Quote #384
Was this set up on a virtual machine? Please download the latest version of Secure Lockdown which handles that environment
Posted: 7 years ago Quote #390
No this is on a phyiscal windows 7 pro 32 bit machine. I uninstalled the software and downloaded from the website again and reinstalled. But when you try to open the same error comes up about unable to determine unique mahcine id and it closes.
Posted: 7 years ago Quote #391
Please send the Machine ID info displayed in the bottom of the splash screen and we will take a look. You can copy and past it to an email to techsupport@inteset.com.