Secure Lockdown - MAE Prevents Printing

Hello,
We got 2 Windows 8 PCs with Secure Lockdown - MAE version and we notice that the printing does not finish to completion.
It would open up the print dialog, and we can select the printer and press OK.  However nothing gets printed.
When we switch to unlock mode, we notice that the print spool (/system32/spool/printers) directory has entries in there.  We would need to shutdown the Print Spool service, delete the files, then restart the print spool service to get it to print again.  However, when we switch to lock down mode, the same issue happens again.

We do not experience the same issue with the single version of secure lockdown (no circle dock).
Those 2 PCs that were having issues, were initially released with the single version and we tested the printing to work ok.  But we removed and replaced with MAE.  We didn't test the printing function, and only realize when the customers told us that no printing was working.

Hope you can help.
Regards,
Erwin

Please try unchecking various Secure Lockdown settings to see which setting may be causing the issue. We are also looking into this.

Thanks for your quick reply.
I unchecked all settings on secure lockdown, and it did not help unfortunately.
I also installed MAE version on another PC (Windows7), but that did not have the same issue.

Regards,
Erwin

Is the Build of Secure Lockdown MAE different on the machine that works? You can find the Build information on the About tab.

Hello,
We fixed the issue and it does not have anything to do with Secure Lockdown.
It was a printer driver setting that might have been changed by the customer that seems to have caused the issue.

Sorry for the bother, and thanks once again for your kind help.

Regards,
Erwin