Disabling Secure Lockdown does not complete

I do have mcaffee running, but it didn't prevent me from changing the shell out the first time around.  I'm assuming that mcaffee is no longer running because of the shell.

No errors were found during installation or starting.  I'm not sure if I had run as shell checked, I'm assuming I did as I was just testing out the software to see if it meets our needs.

We have not encountered this problem with any other users, so it seems to be a unique problem and may be associated to the app you're running as the Master Application (it may not be able to run as a Shell. It is possible to add the normal shell (Explorer) back to this user if you have admin rights to the machine. You'll need to open Regedit, then load the HKEY_User hive for the Secure Lockdown user (NTUser.DAT file found under C:\Users\<secure lockdown user>). Just delete the "Shell" subkey found in the following registry path: [HKEY_USERS\<loaded hive name>\Software\Microsoft\Windows\CurrentVersion\Policies\System]. When you log back into that user account, the Desktop will apear as normal (or Secure Lockdown will be running, whereby you can press ALT-SHIFT-S, then disable it).

I have just experienced the same problem.  I unlocked Secure Lock restarted and when I locked Secure Lock it asked me to restart.  After the restart I am looking at a black desktop with access to the task bar and start menu.  However I am not able to access anything or turn on or off Secure Lock.  Please Help.

The fact that you see a Windows tool bar means the standard Explorer.exe shell is running (Windows Desktop.) Some factors that can cause the situation you're experiencing include running security software that prevents Secure Lockdown from completing its operations, or the Windows UAC is enabled preventing some operations. You may need to create a new account for the affected user on this machine to rectify the problem.

User Account Control Settings are disabled and I am only running Microsoft Security Essentials.

I am using this product on 7 other devices that are not expierencing this issue.  Can Secure Lockdown be disabled logging into safe mode?

Secure Lockdown is not enabled if the Windows Task bar is available and pressing alt-shift-s does not call up the SL configuration screen. However, it seems as though some of the settings are still active. The way to rectify this would be to have SL start when you log in. You'll need log in as another administrative user of that computer and open Regedit and load the Windows Registry hive of the effected user, then enter the path and exe of Secure Lockdown (ie: "C:\Program Files\Inteset\Secure Lockdown\IntesetSecureLockdown v2.exe") into the Windows Run Registry key value ("HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run") in the effected users hive. Then, restart the computer and log into the effected user's account. SL should be available at that point by pressing alt-shft-s. You can then enable/disable SL and restart the system.

It seems that SL is running because even though I have the Start Menu and Taskbar I can't access anything I just have the shell of both.

I do not have the following subkey in any HKEY_USERS registry path.  I also noted that Inteset has been removed from my program files.  It does not exist on my machine any longer.

techsupport@inteset.com wrote:

The problem is that I do not have access to the machine.  I do not have access to the registry or any other function.