Wednesday, December 25, 2024 10:56:36 AM

Secure Lockdown unable to unlock

7 years ago
#4193 Quote
Hi!

For a customer, I installed two systems with Secure Lockdown Standard edition.

I set it to very strict (no Windows commands allowed) and set Chrome to kiosk mode and fullscreen as primary application.

Now when I boot up my computer, it boots with a blank white screen. I see the mouse cursor, but pressing Alt-Shift-S does not give me the Lockdown pop-up. Essentially I'm locked out of my own computer now.

Is there any way to otherwise force my way in? I understand that this is explicitly what the software prohibits...
Maybe connect the HDD through USB to another computer and removing the --kiosk tag from the Chrome shortcut so I can see what's happening, or something.

I do admit that I never had this problem with your software, so I'm really interested in what make it behave like this.

Thanks in advance for your reply!
0
7 years ago
#4194 Quote
Please see the following forum post:

http://services.inteset.com/boards/topic/717/recover-from-a-locked-down-account-where-alt-shift-s-is-not-working
0
7 years ago
#4195 Quote
Thanks for the quick reply. Sadly, the computer does not have an alternate Admin account.
0