Alt-Shift-S won't work

I installed the program on my laptop and entered the activation code. Then I tried to run it. The dialog box came up initially, like normal (I have used the same code on another laptop, but I wanted to move it). But when I hit Alt-Shift-S, nothing happened. So I uninstalled and reinstalled. Same thing, only it didn't ask me for the deactivation code. I can't deactivate it if Alt-Shift-S doesn't work... unless someone can do that manually from your end. I could get the other laptop back, but I'd rather not. I had set it to only work for me (not the other logins) the first install, and all logins on the second, but the same thing happened. Any ideas?

One more useful bit of info: it says in the dialog box that it doesn't detect a physical keyboard, although this is a laptop, not a tablet or a desktop with the keyboard disconnected. Also, the same issue happened when I logged into a different user on the same computer. One curiosity: does it have to be a proper Microsoft account, or can it be just a local user account?

Please contact techsupport@inteset.com and request a license deactivation.