The main application we use is exhibiting a problem in 2 areas and they seem to be related. First, the app works fine when not in Lockdown Mode. The error log that is produced by the app in assocation with one of these errors indicates that the app is looking for a folder named Capture, which exists in the app's folder structure, however, the path that it reports shows the app is looking for the Capture folder to exist in the folder structure of the Lockdown software. In other words the path shown in the error log is 'C:\Program Files\Inteset\Secure Lockdown\Capture\AnnotationImage_Front.png' when the path should be 'C:\Program Files\emsCharts\Capture\AnnotationImage_Front.png'. Note, the folder "emsCharts" is replaced by "Inteset\Secure Lockdown"
The second problem does not produce an error log entry, but, I discovered the app was looking for a folder named "refDocs" that contained pdf documents.
In an attempt to fix the first problem I created the "Capture" folder within the Lockdown software's folder structure and it now works. So, I applied the same logic to the second problem (created a folder called "refDocs" within the Lockdown software's folder structure and the second problem was also fixed.
It appears to me that either a system variable or registry key is being modified by the Lockdown Software that the app is using.
Again, if I take the unit out of Lockdown the app works fine. And, the app works fine when IN Lockdown mode other than these two functions. Also note that we have 16 units and they all exhibited the same problem.
The units are 2goPCs by CTL Corp., OS- WIN7 Starter P1 32Bit, Intel Atom CPU N2600 @ 1.60GHz, 4.00GB RAM.
The second problem does not produce an error log entry, but, I discovered the app was looking for a folder named "refDocs" that contained pdf documents.
In an attempt to fix the first problem I created the "Capture" folder within the Lockdown software's folder structure and it now works. So, I applied the same logic to the second problem (created a folder called "refDocs" within the Lockdown software's folder structure and the second problem was also fixed.
It appears to me that either a system variable or registry key is being modified by the Lockdown Software that the app is using.
Again, if I take the unit out of Lockdown the app works fine. And, the app works fine when IN Lockdown mode other than these two functions. Also note that we have 16 units and they all exhibited the same problem.
The units are 2goPCs by CTL Corp., OS- WIN7 Starter P1 32Bit, Intel Atom CPU N2600 @ 1.60GHz, 4.00GB RAM.
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