Thursday, October 10, 2024 10:29:14 PM

License Merge doesn't work

10 months ago
#44082 Quote
Unfortunatly we can't merge our Licenses.

After we try to merge them, we'll get a Internal Error.

We need to merge them because we have a script that runs on 200 new Devices with our old License Code, which is already embedded in an Image.
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10 months ago
#44083 Quote
We will investigate this issue and resolve it as soon as possible. Thanks for the feedback.
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10 months ago
#44084 Quote
Will it be possible to merge them if we already use some of the licenses?

We needed them for our systems which already got our Image.

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10 months ago
#44085 Quote
In addition, note that a license must be deactivated before it can be merged with another license key.
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10 months ago
#44086 Quote
How can we deactivate them, do we need to do each license on its own?
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10 months ago
#44087 Quote
We can deactivate them for you. Please provide the Secure Lockdown Machine ID for each unit you need deactivated. Please send the information to support@inteset.com
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10 months ago
#44088 Quote
We will send them to you after the main Issue has been solved
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9 months ago
#44089 Quote
Is there already a Solution for our problem?
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9 months ago
#44090 Quote
Please be sure the licenses you want to merge are deactivated before performing a merge.
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9 months ago
#44091 Quote
If we tried to merge them, we always got an error.

When we buy new licenses, will it be possible to merge them or will there still be the error?
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