Thursday, August 7, 2025 11:55:08 PM

Bug! everything is blocked

2 weeks ago
#44223 Quote
Hello and welcome

Unfortunately, something happened, everything is blocked....
It seems that I am logged in as a user whose software is indeed taking over the system, but it is not running the software it is supposed to run, and there is no way to release it, the Alt+Shift+s keys do not bring up the release window...

What do we do, the computer is dead?
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2 weeks ago
#44224 Quote
This typically occurs due to a Windows Update. Windows Updates can corrupt the settings of an enabled Secure Lockdown system. To cure it, a 2nd Windows admin account is needed in order to delete the locked down account and re-create it.

If there is a second admin account on the system, you can also recover the locked down account by following the instructions found in the Administrative Guide under the "Disable Secure Lockdown from 2nd Admin Account" topic.

In the future, it is recommended to not allow Windows updates while Secure Lockdown is enabled.
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2 weeks ago
#44225 Quote
And what if I don't have another account??? :(
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2 weeks ago
#44226 Quote
You will need to perform a Windows recovery or an OS re-installation.
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2 weeks ago
#44227 Quote
Is there no option to do anything through the BIOS? Or maybe boot in safe mode?
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2 weeks ago
#44228 Quote
You can try Windows Safe Mode to create a new Admin account, but it's not likely you'll have access to Admin features to do so.
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2 weeks ago
#44229 Quote
Can a remote management service help?
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2 weeks ago
#44230 Quote
Do you have RMS set up and is the unit connected? If so, you can disable Secure Lockdown remotely.
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2 weeks ago
#44231 Quote
No, I didn't set anything up, I'm not even connected to the service yet, I just asked if I would connect to the service now if that would help?
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2 weeks ago
#44232 Quote
The unit would have already needed to be connected.
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