Secure lockdown stolen a license

Hi,
I have another problem with your software. I bought a license and I activated it correctly, setting the parameters that I needed. I launched the lockdown one time to see if it works and it worked. I deactivate the lockdown, I didn't change nothing about the lockdown and I reopened it for block again my Pc. But when I reopen the lockdown, your software show me this funny window.
http://www.tecnobody.com/temp/SecureLockdown.png
What can I do now? And my license? I have lost it for ever?
Thank you in advance
Andrea - Tecnobody Srl

Did you activate Windows after activating Secure Lockdown? If so, this would cause the problem you're experiencing.

Yes, I've activated Windows. What does it mean? How I can recover my license?

We will need to do it remotely. Please email your order number to techsuppprt@inteset.com.

Thank you, I've send an email to techsuppOrt@inteset.com