Tablets Locking Up

Hi,

We have approximately 70 tablets being used by the public daily. We started having issues with people fiddling with the tablets. We then decided to install your software on the most fiddled with tablets. What we have found is that each tablet that has the software installed has frozen. This has now become a massive issue for our customers and intern us.

I have searched the forums and help files and nothing seems to indicate what could be the cause. The tablets completely freeze up and require a hard reset to resolve.

Please let us know what we can try, this is urgent.

Regards,
Matt.

What Edition of Secure Lockdown are you using? What OS are you using?

Hi,

Inteset Secure Lockdown v2

And we have windows 8 or windows 8.1 running on the tablets.

Thanks.

Build 2.00.101

What are you running as the Master Application? Typically, a system will freeze of it teens out of resources such as memory or disk space. Check the remaining disk space on the system to make sure it is not low. Turn off Hibernate as this can create very large files. Increase the size of the Windows Page file to ensure the will be enough memory.

Inteset S. wrote:

Hey,

So our master application is something that we have written ourselves. Which works just fine on other tablets that don't have the lockdown software. Hibernate is turned off on all the tablets and disk space is not an issue.

Will look into "Increase the size of the Windows Page file" as i am not sure what that is.

Also, if you have the Secure Lockdown 'System Lockdown > No Desktop' option enabled, try disabling it.