Circle Docks crashes (Windows 8.1)

On a Dell Venue 8 Pro 5000, I am getting an error when I select the [Configure] button with the bullet on Circle Dock.  The prompt I receive says "Circle Dock has stopped working".  I have copy/pasted the error from the Windows Application log.  This device does not have Antivirus installed.  It is running Windows 8.1 with the latest patches.  I have rebooted numerous times and have tried uninstalling/re-installing IntesetSecureLockdown_v2_MAE as well.

I do not have this problem on a Dell XPS 18 tablet that I have been testing as well.  




Log Name:      Application
Source:        Windows Error Reporting
Date:          10/20/2014 12:56:31 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Venue
Description:
Fault bucket 94609332723, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: circledock.exe
P2: 1.0.0.12
P3: 52a0a70c
P4: System.Management
P5: 2.0.0.0
P6: 537d7fab
P7: e0
P8: 3f
P9: System.Management.Management
P10:

Attached files:
C:\Users\3000_000\AppData\Local\Temp\WER6FE2.tmp.WERInternalMetadata.xml
C:\Users\3000_000\AppData\Local\Temp\WER71D7.tmp.mdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_circledock.exe_d71642c9f2f6e02fe0c7b5e0a2cf814eff509b7d_00000000_14f772b0

Analysis symbol:
Rechecking for solution: 0
Report Id: 6b4d460d-5882-11e4-972f-88124e845b8f
Report Status: 4104
Hashed bucket: e9c1c4b03a7adb68b130ee90db89453a
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-20T17:56:31.000000000Z" />
    <EventRecordID>8054</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Venue</Computer>
    <Security />
  </System>
  <EventData>
    <Data>94609332723</Data>
    <Data>5</Data>
    <Data>CLR20r3</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>circledock.exe</Data>
    <Data>1.0.0.12</Data>
    <Data>52a0a70c</Data>
    <Data>System.Management</Data>
    <Data>2.0.0.0</Data>
    <Data>537d7fab</Data>
    <Data>e0</Data>
    <Data>3f</Data>
    <Data>System.Management.Management</Data>
    <Data>
    </Data>
    <Data>
C:\Users\3000_000\AppData\Local\Temp\WER6FE2.tmp.WERInternalMetadata.xml
C:\Users\3000_000\AppData\Local\Temp\WER71D7.tmp.mdmp</Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_circledock.exe_d71642c9f2f6e02fe0c7b5e0a2cf814eff509b7d_00000000_14f772b0</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>6b4d460d-5882-11e4-972f-88124e845b8f</Data>
    <Data>4104</Data>
    <Data>e9c1c4b03a7adb68b130ee90db89453a</Data>
  </EventData>
</Event>

Uninstall Secure Lockdown, delete the "C:\program files\inteset\secure Lockdown\" folder, then reinstall Secure Lockdown.

Inteset S. wrote:

Done.  Same error.

Try creating a new admin Windows account and run Secure Lockdown under that account. It seems there is some corruption.

Inteset S. wrote:

I created a new Local Administrator called testing.  Circle Dock still crashes in the same manner.

I just noticed that the Dell XPS 18 that is working correctly is 64-bit and the Dell Venue 8 Pro 5000 (Circle Dock is crashing)is 32-bit.  Thought I'd mention that in case it matters.  

1. Download the latest release of Secure Lockdown - MAE from our website
2. Uninstall Secure Lockdown - MAE
3. Delete the "C:\Program Files\Inteset\Secure Lockdown - MAE" folder
4. Delete the following Windows Registry key: HKCU\Software\Inteset\SecureLockdown_v2_MA
5. Install the downloaded Secure Lockdown

Inteset S. wrote:

Done.  Same error

Anymore troubleshooting you can suggest?  We are hoping to install this on at least 40 of these Dell Venue 8 tablets.  

Currently, we are attempting to reproduce the issue. Thus far, we are not able to, so there must be some unique situation on that device. Although we do not have the "Dell Venue 8" to test on, we do know that several of our customers are using Secure Lockdown - MAE on the Venue. We will keep you posted of any findings or further suggestions. Is this running a 32bit OS or 64bit?