Friday, November 22, 2024 5:47:21 PM

Content Advisor pop-up: Site has no rating

9 years ago
#2498 Quote
One of my clients tasked me with making a survey kiosk in a week so they could present a survey through Survey Monkey to their clients. Thankfully, using your soft

Recently, the process has broke due to a Content Advisor dialog box stating that Access is denied because the site has no rating.

In the allowed list is the site www.surveymonkey.com/s, which hosts the survey, and the site url for the post survey page, surveymonkey.com/thankyou, or something like that. I'm no longer in front of the system. This setup worked until 3 weeks ago (client told me yesterday).  

They refuse to pay for the upgraded survey Monkey service where it automatically takes them back to the beginning of the survey, else I could just put SurveyMonkey.com as the only allowed URL and be done. I have stickers placed on the monitor and keyboard indicating to press alt + home to start over, as well as the inactivity settings.

To work around this, I have had to place www.surveymonkey.com into the allowed site list. Hopefully, no one becomes tempted by the offers to take more surveys.

I've gone through the site code and added every url into the list where items pull from, but the dialog box remains as long as IE Secure Lockdown is enabled.

Is there anyway around this without allowing access to all or Survey Monkey?
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9 years ago
#2502 Quote
Without having access to the details of this project, it's not clear if there is a complete workaround or not. However, generally speaking, using 3rd party site such as SurveyMonkey.com which is not under your complete control can result in these types of issues whereby there is no perfect solution. It sounds like you're taking the proper steps to relieve the problem of the forced homepage redirect.
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