Lockdown USB disable

Hello all,

We recently experienced an issue with the lockdown USB disable command. While we had the machine locked down no new USB devices were recognized, this is what we expected so that was okay. However, over time and many reboots, the software stopped allowing any USB devices, including the ones that were previously connect and used to lock down the computer, that is our first problem. Our second problem is that when the computers were unlocked, remotely (because we could not connect the keyboard), the USB devices were still not being recognized. After SEVERAL reboots I was able to connect using one, and only one, port. This is a huge problem being that we have hundreds of units spread across the country with several separate tech units in the field. Is this something that has been seen before? If so, how do we go about fixing this? It is quite the inconvenience and we will not be using that feature moving forward to avoid this issue again.

To sum that all up we have two problems:
1) USB devices (Keyboard and Mouse) that were used to lock down the computer are no longer recognized essentially forever locking the computer.
2) If the computer was able to be unlocked, remotely, we are still unable to connect to any USB devices.

Any advice would be greatly appreciated.

Chris

If the USB device cable is not plugged into the original port (device drivers are dedicated to that port only), the USB device will not work. The device will not work if it is plugged into USB ports other than the one that the device driver was installed on. We have not had reports of USB devices not working after Secure Lockdown is disabled, however, please be sure that you're running the most current release of Secure Lockdown.

I am pretty sure that we are running the most recent version. Is there are way that I can tell? Versioning code or something?

This is a pretty wide spread problem so I am surprised this is the first that this is coming up.

The current release is 2.00.130. You'll find the build number in the Help > About tab.

Well, that might be a glitch in the older version than. We are running 2.00.121. Where can I get the most recent version? Last time we upgraded someone from your staff emailed it to me but mentioned I could find it elsewhere. Also, is it as simple as just installing over the old version? I asked this question months ago and don't remember who or where I asked it but we run a monitoring program that has the ability to read files of programs, ie. versioning, so we can see what version all of our remote computers are on. Is there a location in the file structure that holds this information or is it in the registry?

You can find the software to download here.

The build number can be extracted from the Windows Registry here:

KEY: HKEY_CURRENT_USER\SOFTWARE\Inteset\SecureLockdown_v2
NAME: SLBuild

Yes, you can just install over the old version.

Can you think of any solution for the computers that are still not allowing new usbs after lockdown on the older version. We have about 150 computers that are essentially locked out because of this bug.